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User Activity Report

Comprehensive insights into the daily activities and productivity of agents

A user activity report provides a comprehensive overview of agents' daily activities and productivity.

It offers detailed insights into key performance metrics, such as total productivity time, number of breaks taken, and active working hours.

This report helps monitor individual and team efficiency by highlighting trends in work habits.

It enables managers to assess how well agents utilize their time and identify areas for improvement.

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Ultimately, it serves as a valuable tool for enhancing overall productivity and performance.

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To view the User Activity Report, follow these steps:

  1. Go to the "Reports" option from the left-hand tab of your screen.

  1. A new window will appear, where you need to click on the second option from the top that is the "User Activity Report".

  1. Then another window will appear with the complete activity and productivity of each and every users.

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The data can be further filtered in multiple ways for better analysis:

  1. Date Wise:

  1. Users Wise:

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User Activity Report Download or Share:

The data from the user activity report can also be downloaded for further analysis or record-keeping.

It can be shared with others in various formats, such as Excel, PDF, JPG or CSV, making it convenient for collaboration and reporting.

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This flexibility allows managers to distribute insights across teams or to higher management, facilitating informed decision-making.

Additionally, it ensures that the performance metrics can be reviewed or audited as needed.

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User Activity Report View Option:

This option allows you to customize the visibility of specific columns on the dashboard for your analysis, downloading, or sharing.

You can select or unselect particular columns based on the data you want to focus on in the report.

This flexibility ensures that only the relevant information is displayed or shared, helping you tailor the report to meet your specific needs.

By selecting columns according to your requirements, you can streamline your analysis and make data-driven decisions more efficiently.

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