# User Activity Report

A user activity report provides a **comprehensive overview** of agents' daily activities and productivity. 

It offers **detailed insights** into key performance metrics, such as total productivity time, number of breaks taken, and active working hours. 

This report **helps monitor** individual and team efficiency by **highlighting trends** in work habits. 

It **enables** managers to assess how well agents **utilize** their time and **identify areas** for improvement. 

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Ultimately, it serves as a **valuable tool** for enhancing overall productivity and performance.
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### To view the **User Activity Report,** follow these steps:

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1. Go to the "**Reports**" option from the left-hand tab of your screen.

<figure><img src="/files/m94x9pGyVDDdGhv27Ybo" alt=""><figcaption></figcaption></figure>

2. A new window will appear, where you need to **click** on the second option from the top that is the "**User Activity Report**".&#x20;

<figure><img src="/files/NTCbhsTzlqtWj7Ya5A1U" alt=""><figcaption></figcaption></figure>

3. Then another window will appear with the **complete activity and productivity** of each and every users.&#x20;

<figure><img src="/files/ycg9vPxbovTmMDrYK5Yx" alt=""><figcaption></figcaption></figure>

### The data can be further filtered in multiple ways for better analysis:

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1. **Date Wise:**

<figure><img src="/files/iWwWnZKQFlCWTbjDodHs" alt=""><figcaption></figcaption></figure>

2. **Users Wise:**

<figure><img src="/files/Mm7UdPjEXHY4jZZqN05D" alt=""><figcaption></figcaption></figure>

### User Activity Report Download or Share:

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The data from the user activity report can also be **downloaded** for further analysis or record-keeping.&#x20;

It can be **shared** with others in **various formats**, such as Excel, PDF, JPG or CSV, making it convenient for collaboration and reporting.&#x20;

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This **flexibility** allows managers to **distribute insights** across teams or to higher management, facilitating informed decision-making.&#x20;
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Additionally, it ensures that the **performance metrics** can be reviewed or audited as needed.

<figure><img src="/files/nqMQovtJgjIejm3kG7tE" alt=""><figcaption></figcaption></figure>

### User Activity Report View Option:

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This option allows you to **customize the visibility** of specific columns on the dashboard for your analysis, downloading, or sharing.&#x20;

You can select or unselect particular columns based on the data you want to **focus** on in the report.&#x20;

This **flexibility** ensures that only the **relevant information** is displayed or shared, helping you tailor the report to **meet your specific needs**.&#x20;

By selecting columns according to your **requirements**, you can streamline your analysis and make data-driven decisions more efficiently.

<figure><img src="/files/RdLYh1dMC2P3mgfdHQzz" alt=""><figcaption></figcaption></figure>


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