FAQs (Mobile Application)

Here are some FAQs on the mobile application for users in NeoDove, which can be used for both GSM (normal SIM calling) and PSTN calling (through IVR).

1. What is the NeoDove mobile application?

   • The NeoDove mobile application is a tool that enables users to manage their sales activities, communicate with leads and customers, and access important features of the NeoDove platform directly from their mobile devices.

2. How do I download the NeoDove mobile application?

   • Users can download the NeoDove mobile application from the Google Play Store for Android devices or the Apple App Store for iOS devices. Simply search for "NeoDove" in the respective app store and install the application.

3. Can I use the NeoDove mobile application for both GSM (normal SIM calling) and PSTN calling (through IVR)?

   • Yes, the NeoDove mobile application supports both GSM (normal SIM calling) and PSTN calling (through IVR). Users can make and receive calls using their mobile device's standard calling capabilities or through NeoDove's integrated IVR system.

4. What are the key features available in the NeoDove mobile application?

   • The NeoDove mobile application offers a range of features, including lead management, call scheduling, call recording, SMS messaging, task management, and reporting. Users can access these features to streamline their sales processes and improve productivity.

5. How do I log in to the NeoDove mobile application?

   • Users can log in to the NeoDove mobile application using their registered mobile number and password. Simply enter the credentials on the login screen of the application to access your account.

6. Is the NeoDove mobile application secure for handling sensitive information?

   • Yes, NeoDove prioritizes security and employs encryption and other security measures to protect users' data and communications transmitted through the mobile application. Users can use the application confidently knowing that their information is secure.

7. Can I access all the features of the NeoDove platform through the mobile application?

   • While the NeoDove mobile application offers many features available on the web platform, some advanced functionalities may be accessible only through the web portal. However, users can perform essential sales activities and manage their leads effectively using the mobile application.

8. Is the NeoDove mobile application compatible with different mobile devices and operating systems?

   • Yes, the NeoDove mobile application is designed to be compatible with various mobile devices and operating systems, including Android and iOS. Users can download and install the application on their smartphones or tablets to access the platform on the go.

9. Why dispostion is mandatory after the call?

   • Disposition is mandatory after the call gets over in order to capture the call recording, talktime and the details that has being put during the conversation.

Note: These FAQs should provide users with a better understanding of the NeoDove mobile application and its capabilities for GSM and PSTN calling. If users have any specific questions or require further assistance, they can reach out to NeoDove's support team for help.