GSM Call Recording Setup Guide

This guide provides a step-by-step process to set up the GSM call recording feature in the NeoDove mobile app for Android devices.

The feature enables the business owners to fetch call recordings of their sales agents. Follow the steps below to ensure proper functionality.

Step 1: Enable Auto-Recording in Default Dialer

Before configuring the NeoDove app, ensure that auto-recording is enabled in your phone’s default dialer. Follow these steps (specific to most Android devices):

  1. Open Phone Dialer: Navigate to your phone's default dialer application.

  2. Access Settings: Tap on the three-dot menu (or gear icon) and select Settings.

  3. Enable Call Recording: Look for the Call Recording option and toggle it ON.

  4. Verify Save Location: Make a test call & check where recordings are being saved (e.g., Internal Storage > Recordings > Call).

The exact steps may vary depending on your device model and Android version. Refer to your device's user manual if needed.

Step 2: Configure Call Recording in NeoDove App

  1. Install & open the NeoDove Telecalling CRM app on your Android device. Navigate to dialer.

  2. Navigate to Settings.

  3. Enable the Call Recording toggle.

  4. Choose one of the following options under Call Recording Path:

    1. Use Built-in Call Recorder: Recommended for most cases where the default dialer or any recorder successfully saves and fetches call recordings without issues.

    2. Use NeoDove Call Dialer: Use this option if the built-in recorder or any other third-party recorder fails to fetch recordings properly. This option is designed to handle edge cases and ensure recording retrieval.

Step 3: Setup Recording Path in NeoDove App Setting

Scenario 1: Recording Folder is Easily Accessible

  • If your default dialer saves recordings in a single folder (e.g., Internal Storage > Recordings > Call), specify this path manually in the NeoDove app under Call Recording Path.

Ensure there are no subfolders inside the main recording folder, as this may cause fetching errors.

Scenario 2: Multiple Subfolders Inside Recording Folder or Not Able to Locate the Recording Folder

If recordings are stored across multiple subfolders (observed in some Itel and Infinix devices):

  1. Download and install the free app Call Recorder - Cube ACR from Google Play Store or Cube ACR APK.

  2. Grant all the permissions. You can skip "Disable power optimization for cube" & "Geo tagging". Always allow app to run in the background.

  3. For Cube ACR to record calls, install the Cube ACR Helper app.

  4. You'll be redirected to a link. Download & install the Cube ACR Helper APK.

  5. On successful installation, grant all the permissions.

  6. Go to accessibility > Find "Cube ACR App Connecter" > Tap to see the dialog

  7. Go to apps > Find helper > Allow restricted settings.

  8. Go to accessibility > Find & enable Cube ACR App Connector

  9. Go back to app, grant all the permission, & allow the app run in the background.

  10. You are all set!

The exact steps may vary depending on your device model and Android version. Refer to your device's user manual if needed.

We recommend using Cube ACR as an alternative for call recording. However, if you prefer to use another app, please do so. Just ensure that all recordings are saved in the same folder to avoid any fetching issues.

Scenario 3: Play Protect Restricts Cube ACR Installation

For devices where Google Play Protect prevents Cube ACR installation, follow these steps:

  1. Go to Plat Store & navigate to your profile

  2. Go to Play Protect

  1. Tap on the settings

  2. Disable the option "Scan apps with Play Protect".

If the Play Store does not allow disabling the option "Scan apps with Play Protect", follow these steps:

  1. Disable the Play Store Application:

    1. Navigate to Settings > Apps > Play Store > App Info.

    2. Tap Disable to temporarily turn off the Play Store.

  2. Follow steps in scenario 2 to download & install the Cube ACR app & Helper APK.

Ensure all necessary permissions are granted for Cube ACR to function optimally.

The exact steps may vary depending on your device model and Android version. Refer to your device's user manual if needed.

Step 4: Test Call Recording Fetching

After completing setup:

  1. Make a test call & dispose of the lead.

  2. Check if the recording is visible under Call Logs in the NeoDove agent portal. It may take upto 15 min. to sync the call recording.

  3. Verify that both call duration and recording are fetched accurately.

Troubleshooting Common Issues

  1. Recording Not Fetched:

    1. Double-check the specified recording path.

    2. Ensure auto-recording is enabled in your default dialer or any 3rd party recorder app.

  2. Delayed Fetching:

    1. Some devices, like Itel P55, may take up to 10 minutes for recordings to sync.

  3. Permission Errors:

    1. Grant all necessary permissions during setup (e.g., storage access, etc.).

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