# Call Logs

Monitoring the call logs of a campaign is crucial for **tracking** user activities and interactions in a campaign.

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It **helps** in analyzing call histories, assessing user performance, and ensuring effective communication with leads.
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By **reviewing logs**, administrators can gain insights into the overall effectiveness of a campaign, identify areas for improvement, and maintain a comprehensive record of communication for **future reference.**

### Steps:

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1. **Log in** to your NeoDove mobile application.
2. Select on the **'Call logs'** option from the screen beside the **'Walk-In Leads'** option.

<div align="left"><figure><img src="https://2103666731-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MJasmeOMeAJhTVh0M75%2Fuploads%2FBxYkHdeEHlNJOktWdodQ%2Fimage.png?alt=media&#x26;token=dd8e37a2-9ae3-4d7f-b179-b416bd82f12e" alt="" width="331"><figcaption></figcaption></figure></div>

3. Afterward, all incoming and outgoing calls of your agent will **appear**.

<div align="left"><figure><img src="https://2103666731-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MJasmeOMeAJhTVh0M75%2Fuploads%2FdGTR3bg4bURYiuyXOVGM%2Fimage.png?alt=media&#x26;token=f678b804-9287-4dc9-b2c4-18c5732bca64" alt="" width="329"><figcaption></figcaption></figure></div>

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**Note:** Only for **IVR calls**, incoming logs are generated. For normal GSM calls (**sim-based calling**), only outgoing logs are created.&#x20;

In the case of **IVR incoming calls**, the log is automatically generated once the call is **answered**, capturing details such as lead information and the corresponding time.
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