# Common Scenarios for errors in Facebook Integration

### **Scenario 1 :-** 

***

Multiple integration of the **Facebook same page.**

{% hint style="success" %}
**Answer ->** 

In NeoDove for **Facebook Integration** you connect a Facebook Page. 

All the leads coming through the **Ads** of selected **Facebook page** will be created in NeoDove through the **single integration**. 

If you create **multiple integration** using same Facebook Page then the **leads** will not be created under **NeoDove campaign**.
{% endhint %}

### **Scenario 2 :-** 

***

On the **Testing Page**, error is coming as **“Lead Access has been revoked”** while testing the integration.

<figure><img src="/files/hFYhB6NhftLkcCHhNQW7" alt="" width="563"><figcaption><p>Allow access to any CRM on Facebook</p></figcaption></figure>

{% hint style="success" %}
**Answer ->**

1. Then go to the “**Meta Business Suite**” of your Facebook account.
2. Go to the **Settings** on the bottom.
3. Go to the **Business Settings**.
4. Click on the “**Integration option**” on the left side Menu.
5. Click on the “**Lead Access**” option.
6. Then go to the option “**CRMs**”
7. Then select “**NeoDove**” and allow.
   {% endhint %}

### **Scenario 3 :-**&#x20;

***

**Custom Questions** in the Facebook Lead Form.

1. Check the **Form** under Facebook which is **active** on FB Ad. [Click here](https://business.facebook.com/latest/instant_forms/forms/)
2. Check the “**Question Type**” of the form.

<figure><img src="/files/4qRgHrudihJCyPrGVCYY" alt="" width="563"><figcaption></figcaption></figure>

3. If you are using the **custom questions** for collecting "name" & "phone number" then the **field name** of these questions will be **different** which NeoDove accepts by **default**.

<figure><img src="/files/7ylE95QHTmywy4eO5WYo" alt="" width="563"><figcaption><p>Field name of the questions in your Facebook lead forms</p></figcaption></figure>

4. Then you have to do the Facebook Integration with the “**Custom Form Field Names**” feature and **map** the same field name according to your **FB lead form**.

**Image 1**

<figure><img src="/files/GPOm3LWBmM33KAOFOaty" alt=""><figcaption></figcaption></figure>

**Image 2**

<figure><img src="/files/KbHxn4tbkUDLEEtjbvps" alt=""><figcaption></figcaption></figure>

### **Scenario 4 :-**&#x20;

***

Different **form field names** on Facebook Lead Form.

1. Check the **Form** under Facebook which is **active** on FB Ad. [Click here](https://business.facebook.com/latest/instant_forms/forms/)
2. Check the “**Settings**” of the form.
3. Go to the **field names**.

<figure><img src="/files/xHDPSUYnBe0z3KpoEAAS" alt="" width="563"><figcaption></figcaption></figure>

4. Check if there is any other **text** or **language** for the “Name” & “Phone Number” **question field**.
5. In this case you have to do the Facebook Integration with the “**Custom Contact field**” feature. (**Refer to the images of Scenario 3 > Point 4**).


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