Common Scenarios for errors in Facebook Integration

Know the common cases when leads from Facebook will not be created under NeoDove.

Scenario 1 :-


Multiple integration of the Facebook same page.

Scenario 2 :-


On the Testing Page, error is coming as “Lead Access has been revoked” while testing the integration.

Allow access to any CRM on Facebook

Scenario 3 :-


Custom Questions in the Facebook Lead Form.

  1. Check the Form under Facebook which is active on FB Ad. Click here

  2. Check the “Question Type” of the form.

  1. If you are using the custom questions for collecting "name" & "phone number" then the field name of these questions will be different which NeoDove accepts by default.

Field name of the questions in your Facebook lead forms
  1. Then you have to do the Facebook Integration with the “Custom Form Field Names” feature and map the same field name according to your FB lead form.

Image 1

Image 2

Scenario 4 :-


Different form field names on Facebook Lead Form.

  1. Check the Form under Facebook which is active on FB Ad. Click here

  2. Check the “Settings” of the form.

  3. Go to the field names.

  1. Check if there is any other text or language for the “Name” & “Phone Number” question field.

  2. In this case you have to do the Facebook Integration with the “Custom Contact field” feature. (Refer to the images of Scenario 3 > Point 4).

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