Common Scenarios for errors in Facebook Integration

Know the common cases when leads from Facebook will not be created under NeoDove.

Scenario 1 :-

Multiple integration of the Facebook same page.

Answer ->

In NeoDove for Facebook Integration you connect a Facebook Page.

All the leads coming through the Ads of selected Facebook page will be created in NeoDove through the single integration.

If you create multiple integration using same Facebook Page then the leads will not be created under NeoDove campaign.

Scenario 2 :-

On the Testing Page, error is coming as “Lead Access has been revoked” while testing the integration.

Answer ->

  1. Then go to the “Meta Business Suite” of your Facebook account.

  2. Go to the Settings on the bottom.

  3. Go to the Business Settings.

  4. Click on the “Integration option” on the left side Menu.

  5. Click on the “Lead Access” option.

  6. Then go to the option “CRMs”

  7. Then select “NeoDove” and allow.

Scenario 3 :-

Custom Questions in the Facebook Lead Form.

  1. Check the Form under Facebook which is active on FB Ad. Click here

  2. Check the “Question Type” of the form.

  1. If you are using the custom questions for collecting "name" & "phone number" then the field name of these questions will be different which NeoDove accepts by default.

  1. Then you have to do the Facebook Integration with the “Custom Contact field” feature and map the same field name according to your FB lead form.

Image 1

Image 2

Scenario 4 :-

Different form field names on Facebook Lead Form.

  1. Check the Form under Facebook which is active on FB Ad. Click here

  2. Check the “Settings” of the form.

  3. Go to the field names.

  1. Check if there is any other text or language for the “Name” & “Phone Number” question field.

  2. In this case you have to do the Facebook Integration with the “Custom Contact field” feature. (Refer to the images of Scenario 3 > Point 4).

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