# Common Scenarios for errors in Facebook Integration

### **Scenario 1 :-** 

***

Multiple integration of the **Facebook same page.**

{% hint style="success" %}
**Answer ->** 

In NeoDove for **Facebook Integration** you connect a Facebook Page. 

All the leads coming through the **Ads** of selected **Facebook page** will be created in NeoDove through the **single integration**. 

If you create **multiple integration** using same Facebook Page then the **leads** will not be created under **NeoDove campaign**.
{% endhint %}

### **Scenario 2 :-** 

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On the **Testing Page**, error is coming as **“Lead Access has been revoked”** while testing the integration.

<figure><img src="https://2103666731-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MJasmeOMeAJhTVh0M75%2Fuploads%2FXCsZMsueYkYaiVYxJqP8%2FFacebook%20Int.%2010.png?alt=media&#x26;token=e74005cd-1e97-4b14-9d30-59987d346937" alt="" width="563"><figcaption><p>Allow access to any CRM on Facebook</p></figcaption></figure>

{% hint style="success" %}
**Answer ->**

1. Then go to the “**Meta Business Suite**” of your Facebook account.
2. Go to the **Settings** on the bottom.
3. Go to the **Business Settings**.
4. Click on the “**Integration option**” on the left side Menu.
5. Click on the “**Lead Access**” option.
6. Then go to the option “**CRMs**”
7. Then select “**NeoDove**” and allow.
   {% endhint %}

### **Scenario 3 :-**&#x20;

***

**Custom Questions** in the Facebook Lead Form.

1. Check the **Form** under Facebook which is **active** on FB Ad. [Click here](https://business.facebook.com/latest/instant_forms/forms/)
2. Check the “**Question Type**” of the form.

<figure><img src="https://2103666731-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MJasmeOMeAJhTVh0M75%2Fuploads%2Fof38s1aYIQovvHsdaAuP%2FFacebook%20Int.%2011.png?alt=media&#x26;token=7518bb35-bd45-4e4b-b5fb-68e2923cdb9d" alt="" width="563"><figcaption></figcaption></figure>

3. If you are using the **custom questions** for collecting "name" & "phone number" then the **field name** of these questions will be **different** which NeoDove accepts by **default**.

<figure><img src="https://2103666731-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MJasmeOMeAJhTVh0M75%2Fuploads%2FhwAiriDrbmfs8aD6IlXY%2FFacebook%20Int.%2012.png?alt=media&#x26;token=6d403e7c-3263-4cdc-a963-c27ae670d1de" alt="" width="563"><figcaption><p>Field name of the questions in your Facebook lead forms</p></figcaption></figure>

4. Then you have to do the Facebook Integration with the “**Custom Form Field Names**” feature and **map** the same field name according to your **FB lead form**.

**Image 1**

<figure><img src="https://2103666731-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MJasmeOMeAJhTVh0M75%2Fuploads%2FwkxbR6Ctgoc9XFwUVABZ%2FForm%20Field%20Names.png?alt=media&#x26;token=ddcc0599-2a65-4b29-820f-dc7df109c9f4" alt=""><figcaption></figcaption></figure>

**Image 2**

<figure><img src="https://2103666731-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MJasmeOMeAJhTVh0M75%2Fuploads%2FNVaZtlzMfKXWlxOJckpn%2FField%20Mapping.png?alt=media&#x26;token=3ed63a74-b961-4170-b203-2aa5112a3383" alt=""><figcaption></figcaption></figure>

### **Scenario 4 :-**&#x20;

***

Different **form field names** on Facebook Lead Form.

1. Check the **Form** under Facebook which is **active** on FB Ad. [Click here](https://business.facebook.com/latest/instant_forms/forms/)
2. Check the “**Settings**” of the form.
3. Go to the **field names**.

<figure><img src="https://2103666731-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MJasmeOMeAJhTVh0M75%2Fuploads%2FAPayx2ESZinczjrhYAhx%2FFacebook%20Int.%2012.png?alt=media&#x26;token=8524bece-2ddc-4ef0-8a32-acc245fdb0b4" alt="" width="563"><figcaption></figcaption></figure>

4. Check if there is any other **text** or **language** for the “Name” & “Phone Number” **question field**.
5. In this case you have to do the Facebook Integration with the “**Custom Contact field**” feature. (**Refer to the images of Scenario 3 > Point 4**).