How to Reset a User Account Password?

In case a user forgets the password for their NeoDove account, the organization's admin holds the authority to initiate a password reset for that user's account.

This functionality ensures that Users can regain access to their accounts with the assistance of the admin, promoting a secure and user-friendly experience within the NeoDove platform.

Steps

  1. Log in to your NeoDove account (https://connect.neodove.com/)

  2. Go to the Manage Users Section, present on the bottom-right-hand section of your screen.

  1. By default, a list of all the Users is visible.

  2. In this list, under the heading "Action", you will find a Menu Icon (3 vertical dots) against every User’s Name.

  3. Click on this Menu Icon present against the User you want to Change the Password for.

  4. A drop-down "Menu Bar" will appear.

  5. Click on the "Change Password" option in the "Menu Bar".

  1. An "Update Password" bar will appear.

  2. Create a New password for the User.

  3. Now, click on the "Update button" to get the New Password updated.

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