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User Call Report

Details the number of calls made, the types of calls, and call durations, offering valuable insights for each agent

Each agent's performance can be assessed by analyzing the number of calls they made, the types of calls handled, and the duration of those calls.

The total number of calls reflects their workload, while the call types (e.g., inbound, outbound, support, sales) provide insights into their expertise and focus areas.

Call duration offers an indication of efficiency, with shorter calls potentially signaling faster resolution and longer ones suggesting complex issues.

Comparing these metrics across agents can help identify strengths and areas for improvement.

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This data helps optimize resource allocation and improve overall team performance.

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To view the User Call Report, follow these steps:

  1. Go to the "Reports" option from the left-hand tab of your screen.

  1. A new window will appear, where you need to click on the fifth option from the top that is the "User Call Report".

  1. Then another window will appear with the complete call details of each and every users.

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The data can be further filtered in multiple ways for better analysis:

  1. Date Wise:

  1. Users Wise:

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User Call Report Download or Share:

The data from the user call report can also be downloaded for further analysis or record-keeping.

It can be shared with others in various formats, such as Excel, PDF, JPG or CSV, making it convenient for collaboration and reporting.

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This flexibility allows managers to distribute insights across teams or to higher management, facilitating informed decision-making.

Additionally, it ensures that the performance metrics can be reviewed or audited as needed.

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User Call Report View Option:

This option allows you to customize the visibility of specific columns on the dashboard for your analysis, downloading, or sharing.

You can select or unselect particular columns based on the data you want to focus on in the report.

This flexibility ensures that only the relevant information is displayed or shared, helping you tailor the report to meet your specific needs.

By selecting columns according to your requirements, you can streamline your analysis and make data-driven decisions more efficiently.

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