# User Call Report

Each agent's performance can be **assessed** by analyzing the number of calls they made, the types of calls handled, and the duration of those calls. 

The total number of calls **reflects** their workload, while the call types (e.g., inbound, outbound, support, sales) **provide insights** into their expertise and focus areas. 

Call duration **offers** an indication of efficiency, with shorter calls potentially **signaling** faster resolution and longer ones **suggesting** complex issues. 

Comparing these **metrics** across agents can help **identify** strengths and areas for improvement. 

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This data helps **optimize** resource allocation and improve overall team performance.
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### To view the **User Call Report,** follow these steps:

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1. Go to the "**Reports**" option from the left-hand tab of your screen.

<figure><img src="/files/41jKUpqvO7eGHIjbdLde" alt=""><figcaption></figcaption></figure>

2. A new window will appear, where you need to **click** on the fifth option from the top that is the "**User Call Report**".

<figure><img src="/files/rvZOvaTe04StvXBRKUEi" alt=""><figcaption></figcaption></figure>

3. Then another window will appear with the **complete call details** of each and every users.

<figure><img src="/files/4z9P12z8xCcc0r1pUUUM" alt=""><figcaption></figcaption></figure>

### The data can be further filtered in multiple ways for better analysis:

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1. **Date Wise:**

<figure><img src="/files/agCPyCnqPayuNqI1euKx" alt=""><figcaption></figcaption></figure>

2. **Users Wise:**

<figure><img src="/files/ccfRwxXL50JoNjeFA7An" alt=""><figcaption></figcaption></figure>

### User Call Report Download or Share:

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The data from the user call report can also be **downloaded** for further analysis or record-keeping.&#x20;

It can be **shared** with others in **various formats**, such as Excel, PDF, JPG or CSV, making it convenient for collaboration and reporting.&#x20;

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This **flexibility** allows managers to **distribute insights** across teams or to higher management, facilitating informed decision-making.&#x20;
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Additionally, it ensures that the **performance metrics** can be reviewed or audited as needed.

<figure><img src="/files/YoeT4zuIkIdBqZb140oq" alt=""><figcaption></figcaption></figure>

### User Call Report View Option:

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This option allows you to **customize the visibility** of specific columns on the dashboard for your analysis, downloading, or sharing.&#x20;

You can select or unselect particular columns based on the data you want to **focus** on in the report.&#x20;

This **flexibility** ensures that only the **relevant information** is displayed or shared, helping you tailor the report to **meet your specific needs**.&#x20;

By selecting columns according to your **requirements**, you can streamline your analysis and make data-driven decisions more efficiently.

<figure><img src="/files/XWQyWwUw0CRDMyBR9QYb" alt=""><figcaption></figcaption></figure>


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