> For the complete documentation index, see [llms.txt](https://docs.neodove.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.neodove.com/admin-portal/reports/user-call-report.md).
# User Call Report
Details the number of calls made, the types of calls, and call durations, offering valuable insights for each agent
Each agent's performance can be **assessed** by analyzing the number of calls they made, the types of calls handled, and the duration of those calls.
The total number of calls **reflects** their workload, while the call types (e.g., inbound, outbound, support, sales) **provide insights** into their expertise and focus areas.
Call duration **offers** an indication of efficiency, with shorter calls potentially **signaling** faster resolution and longer ones **suggesting** complex issues.
Comparing these **metrics** across agents can help **identify** strengths and areas for improvement.
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This data helps **optimize** resource allocation and improve overall team performance.
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### To view the **User Call Report,** follow these steps:
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1. Go to the "**Reports**" option from the left-hand tab of your screen.
2. A new window will appear, where you need to **click** on the fifth option from the top that is the "**User Call Report**".
3. Then another window will appear with the **complete call details** of each and every users.
### The data can be further filtered in multiple ways for better analysis:
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1. **Date Wise:**
2. **Users Wise:**
### User Call Report Download or Share:
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The data from the user call report can also be **downloaded** for further analysis or record-keeping.
It can be **shared** with others in **various formats**, such as Excel, PDF, JPG or CSV, making it convenient for collaboration and reporting.
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This **flexibility** allows managers to **distribute insights** across teams or to higher management, facilitating informed decision-making.
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Additionally, it ensures that the **performance metrics** can be reviewed or audited as needed.
### User Call Report View Option:
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This option allows you to **customize the visibility** of specific columns on the dashboard for your analysis, downloading, or sharing.
You can select or unselect particular columns based on the data you want to **focus** on in the report.
This **flexibility** ensures that only the **relevant information** is displayed or shared, helping you tailor the report to **meet your specific needs**.
By selecting columns according to your **requirements**, you can streamline your analysis and make data-driven decisions more efficiently.
