Call Logs

Let's see how to look at the call logs.

To review call logs, including incoming, outgoing, and all calls, navigate to the "call logs" option located at the extreme right-hand side of the screen.

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After clicking on the "call logs" option, you'll see the complete logs. Additionally, there's a "View" button next to each lead on the right-hand side. This button allows you to navigate to that lead for making calls and disposing of it.

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Note: Only for IVR calls, incoming logs are generated. For normal GSM calls (sim-based calling), only outgoing logs are created.

In the case of IVR incoming calls, the log is automatically generated once the call is answered, capturing details such as lead information and the corresponding time.