# Create and Manage Users

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## Who is a User and what are the types of Users?

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Users or Agents are typically members of a team or organization that uses NeoDove to engage with **leads** and **customers**.&#x20;

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They have specific **roles** and **permissions** within the portal, allowing them to perform tasks such as making calls, managing leads, accessing analytics, and utilizing various CRM functionalities.&#x20;
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Each user or agent can have a unique **login** and **profile**, and their activities are tracked and managed within the NeoDove system, contributing to the overall efficiency of **tele-calling operations**.

### The different types of **Users** which are present by default in NeoDove are:

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* Organization Admin
* Manager
* Assistant Manager
* Executives

### &#x20;Organization Admin

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The "Organization Admin" in NeoDove is the **primary administrator** and holds the highest level of **authority** within a particular account.&#x20;

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As the main person responsible for the account, the Organization Admin typically has **full control** over account settings, user management, access permissions, and configurations.&#x20;
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They can add or remove users, customize the platform to align with the organization's needs, and oversee the **overall operation** of the NeoDove account.&#x20;

This role ensures that the organization's account is **properly managed** and that its tele-calling and lead management activities run **smoothly** and **securely**.

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### Manager

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In NeoDove, managers are **responsible** for overseeing assigned campaigns, supporting their team of executives, and supervising their performance.&#x20;

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They have the **authority** to create campaigns, access campaign and user reports for the executives they oversee, and efficiently manage multiple campaigns simultaneously.&#x20;
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This supervisory role ensures smooth campaign operations, provides executive assistance and enables data-driven decision-making to achieve tele-calling and lead management goals.

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### Assistant Manager

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In NeoDove, the Assistant Manager's role closely **mirrors** that of a Manager, but with slightly reduced permissions and access levels in comparison to the Manager.

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Assistant Managers typically share **responsibilities** related to campaign supervision, executive support, and overseeing campaign performance.&#x20;
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However, their access to certain features and data may be limited compared to Managers, ensuring a structured hierarchy within the organization for efficient tele-calling and lead management operations.

### Executives

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In NeoDove, Executives are the individuals **responsible** for handling tele-calling activities and managing the leads assigned to them.&#x20;

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Their role is to make calls, engage with leads or customers, and execute the strategies defined for **tele-calling campaigns**.&#x20;
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Executives are on the **frontline** of lead management, working to convert leads into valuable prospects or customers and **contribute** to the organization's overall tele-calling success.

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