NeoDove
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      • How to Add a New User?
      • How to Add Users in Bulk?
      • How to Edit Users?
      • How to Deactivate Users?
      • How to Reset a User Account Password?
      • How to View all the Assigned Campaigns of a User?
      • How to Re-Assign the complete leads of a User irrespective of all the Campaigns?
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          • Creating Whatsapp Message Templates
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      • How to do the HTML Email Setup
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      • Google Sheets Integration
        • Steps to integrate Google Sheets
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      • Facebook integration
        • Steps to Integrate Facebook Ads
          • How to test your Facebook Integration?
        • How to Segregate the leads of different Facebook Ad Campaign in NeoDove?
        • Common Scenarios for errors in Facebook Integration
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        • IndiaMart Integration Push Method
      • Shopify Integration
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    • Marketplace - Value Added Services
      • IVR Services
        • PSTN (Sim-Based IVR Call)
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    • Calling Leads
      • Calling Leads Priority-wise
      • Calling Leads Campaign-wise
      • Calling Leads Through ‘My Leads’
      • Calling Leads Through 'Filters'
    • Dispose Lead
      • Yes Connected
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    • FAQs (Mobile Application)
    • GSM Call Recording Setup Guide
  • Product Updates
    • November 2024
    • October 2024
    • September 2024
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    • July 2024
    • June 2024
    • May 2024
    • April 2024
    • February 2024
    • January 2024
    • October 2023
      • Remarks in Dispose History
      • Attach File Limit Updated
      • Integrations Page Redesign
    • September 2023
      • Find out if your leads are even being attempted or not?
      • Dropdown CCP mapping
      • Switch between call logs and lead summary
      • Admin application
      • Editable role names
      • Product update icon on dashboard
      • Admin dashboard redesign
      • App Permissions
    • August 2023
      • Introducing Chat Support for Admins
      • Ability to copy a phone number from an Incoming VOIP call Pop-up
      • Search Contact Shortcut key.
      • Interactive Lead Tags: Simplifying Campaign Category Navigation
      • Add Walk-in leads from Admin Portal
      • Lead Dispose - Quick Follow up options
      • Hourly Report Download
      • User call report: aggregate stats for date range
      • Browser notification for incoming call for VOIP
      • Admin: View All Campaigns: Clickable Category name
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On this page
  • NeoDove came up with the following updates in the month of August
  • Feature Enhancement in Facebook Integration
  • Bug Fix: Incorrect Data in Reports
  • Disposing another user's lead will not reassign that led to you automatically anymore
  • Uploaded Files Table on Campaign Page and Deleting a campaign journey
  • Enable 6-digit Prefix Search in Contacts
  • New UI/UX of Creating an Engagement Form

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  1. Product Updates

August 2024

Product Updates of August 2024

NeoDove came up with the following updates in the month of August

Feature Enhancement in Facebook Integration


We have added the capability to select the FB lead forms along with the FB page selection. This will increase the scope of the integration and customers can keep customized contact fields in different FB lead forms.

For example, on a single Facebook page, customers can keep one form in English and one in Hindi, both of which can be integrated with contact field customizations.

Bug Fix: Incorrect Data in Reports


We have fixed data inconsistencies in the reports related to calling time and average call durations.

Disposing another user's lead will not reassign that led to you automatically anymore


We have made two key changes:

  1. The lead info page now shows whom the lead is assigned to.

  2. If a user opens another user's lead and disposes of it, the lead remains assigned to the previous owner unless the user reassigns the lead to themselves while disposing of it.

Uploaded Files Table on Campaign Page and Deleting a campaign journey

  1. In the Uploaded Files section inside the campaign view on the Admin Portal, only the uploaded files are shown (previously included integrations, Google Sheet sync, etc.).

  2. Deleting an uploaded file will now delete all leads created by that file, regardless of their status.

  3. Deleting a campaign earlier used to happen instantly. From now they will see a loading bar instead, and larger campaigns may take longer to delete.

Enable 6-digit Prefix Search in Contacts


Currently, users have to enter the full phone number to search any lead.

For some organizations, the last 4-digits of the number are masked. We have now added the ability to search through the first 6-digits of the number.

New UI/UX of Creating an Engagement Form


We have made significant improvements other than changing the entire UI of creating an engagement form:

  1. Preview: See how your engagement form will look to agents while creating it.

  1. Variables in Send Message: Easily add variables to Send Message templates with a dedicated dropdown.

  1. Section Navigation: Define the next section after completing a section. Earlier this functionality was there in Custom lead form.

  1. Send Message Upload File: Clarified that uploaded files are for email attachments only, not WhatsApp.

  1. Duplicate Section: Duplicate sections to avoid recreating similar questions.

  1. Naming Convention: Updated question type names for easier understanding, especially for those familiar with Google Forms.

Last updated 8 months ago

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For more info, please click on this link:

https://app.gitbook.com/o/G7e30of7CNgMZwC67nJO/s/-MJasmeOMeAJhTVh0M75/~/changes/847/admin-portal/campaigns/edit-an-engagement-form