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Campaign Report

Details the number of calls made, the types of calls, and call durations offering valuable insights for each campaign

This report outlines the number of calls made for each campaign, providing a breakdown by volume.

It categorizes the calls based on their types, such as inbound, outbound, or follow-up.

Additionally, the report includes the duration of each call, helping to analyze efficiency and engagement levels.

These details offer valuable insights into the performance and effectiveness of individual campaigns.

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By assessing this data, organizations can identify trends and areas for improvement in call handling.

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To view the Campaign Report, follow these steps:

  1. Go to the "Reports" option from the left-hand tab of your screen.

  1. A new window will appear, where you need to click on the eighth option from the top that is the "Campaign Report".

  1. Then another window will appear with the complete call details of each and every campaigns.

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The data can be further filtered in multiple ways for better analysis:

  1. Date Wise:

  1. Pipeline Wise:

  1. Campaign Wise:

  1. Campaign Status Wise:

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Campaign Report Download or Share:

The data from the campaign report can also be downloaded for further analysis or record-keeping.

It can be shared with others in various formats, such as Excel, PDF, JPG or CSV, making it convenient for collaboration and reporting.

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This flexibility allows managers to distribute insights across teams or to higher management, facilitating informed decision-making.

Additionally, it ensures that the performance metrics can be reviewed or audited as needed.

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Campaign Report View Option:

This option allows you to customize the visibility of specific columns on the dashboard for your analysis.

You can select or unselect particular columns based on the data you want to focus on in the report.

This flexibility ensures that only the relevant information is displayed or shared, helping you tailor the report to meet your specific needs.

By selecting columns according to your requirements, you can streamline your analysis and make data-driven decisions more efficiently.

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