> For the complete documentation index, see [llms.txt](https://docs.neodove.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.neodove.com/admin-portal/marketplace-ivr/ivr-services.md).

# IVR Services

IVR systems are commonly used in **telecommunications** to provide automated assistance and gather information from callers through pre-recorded voice prompts and menu options. 

This technology is often used for **tasks** like call routing, information retrieval, and handling customer queries without **direct human intervention**.

The **number masking** feature functions effectively within the IVR. Using the IVR, you can **monitor** all incoming calls. 

{% hint style="success" %}
Additionally, when an incoming call is answered automatically, there is a **functionality** to create a lead with the **actual number** of the customer or lead in the corresponding campaign and call logs section. This allows for **efficient tracking** and **management** of calls within the system. 
{% endhint %}

### Benefits of IVR services:

***

1. Call Recordings
2. Call Barging
3. Live Call Feed Tracking
4. Monitoring Incoming Calls
5. Capturing the detailed history of the Call Logs
6. Automated voice modulation for different purposes
7. Other Miscellaneous Things (Come with your problem we will provide you with the solution)

### We have two main types of IVR systems in our product:

***

1. PSTN (SIM Based Calling)
2. SoftPhone or WEBRTC (Internet-Based Calling or VoIP)

<figure><img src="/files/m1Lk1oGFxvdYaYk4k20M" alt=""><figcaption></figcaption></figure>


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