> For the complete documentation index, see [llms.txt](https://docs.neodove.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.neodove.com/admin-portal/marketplace-ivr/ivr-services/softphone-voip.md).

# SoftPhone or VOIP (Internet-Based Calling)

Basic overview of VOIP type of (IVR) Calls

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### VOIP stands for Voice over Internet Protocol.&#x20;

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In VOIP calling, when a user initiates a call, it typically connects automatically through the **internet** on the **desktop**. Similarly, for incoming calls, the call is directed to the **desktop** via the Internet.&#x20;

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VOIP relies on **internet connectivity** for both making and receiving calls, **offering** flexibility and accessibility.
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<figure><img src="https://2103666731-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MJasmeOMeAJhTVh0M75%2Fuploads%2FsomnFE6zmxqiFonjwD7b%2FVOIP.png?alt=media&amp;token=8b6d62a1-6744-4b6d-af05-62b7b81b6253" alt=""><figcaption></figcaption></figure>