SoftPhone or VOIP (Internet-Based Calling)

Basic overview of VOIP type of (IVR) Calls

VOIP stands for Voice over Internet Protocol.

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In VOIP calling, when a user initiates a call, it typically connects automatically through the internet on the desktop. Similarly, for incoming calls, the call is directed to the desktop via the Internet.

VOIP relies on internet connectivity for both making and receiving calls, offering flexibility and accessibility.

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