# User Report

This report offers a **thorough analysis** of user-related metrics, including call history, disposition outcomes, and overall activity. 

By examining these elements, the report provides **valuable insights** into user behavior and performance trends, **enabling** informed decision-making and strategic planning. 

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The data presented **aims** to enhance understanding of user engagement, optimize resource allocation, and improve overall operational efficiency.
{% endhint %}

### To view the **User Report,** follow these steps:

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1. Go to the "**Reports**" option from the left-hand tab of your screen.

<figure><img src="/files/WHHGbF5qYjZymZyZoZGP" alt=""><figcaption></figcaption></figure>

2. A new window will appear, where you need to **click** on the first option from the top that is the "**User Report**".&#x20;

<figure><img src="/files/gZsguC6is0eSBFIRDL0r" alt=""><figcaption></figcaption></figure>

3. Then another window will appear with the complete **calling,** **disposition & activity details** of each and every users.&#x20;

<figure><img src="/files/YQdAb9IoJsBosasEb1Pt" alt=""><figcaption></figcaption></figure>

### The data can be further filtered in multiple ways for better analysis:

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1. **Date Wise:**

<figure><img src="/files/xjHRjRhK6SxUxtfQFfNN" alt=""><figcaption></figcaption></figure>

2. **Reporting Manager Wise:**

<figure><img src="/files/Ny60BIuBgmEdaawkbYyV" alt=""><figcaption></figcaption></figure>

3. **Users Wise:**

<figure><img src="/files/o6Tmzc2z5c3wqmaRD9RP" alt=""><figcaption></figcaption></figure>

### User Report View Option:

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This option allows you to **customize the visibility** of specific columns on the dashboard for your analysis, downloading, or sharing.&#x20;

You can select or unselect particular columns based on the data you want to **focus** on in the report.&#x20;

This **flexibility** ensures that only the **relevant information** is displayed or shared, helping you tailor the report to **meet your specific needs**.&#x20;

By selecting columns according to your **requirements**, you can streamline your analysis and make data-driven decisions more efficiently.

<figure><img src="/files/NQYQkrDTvCK98C7pKevp" alt=""><figcaption></figcaption></figure>


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