November 2024
Product Updates of November 2024
Last updated
Product Updates of November 2024
Last updated
NeoDove users can now integrate their Zoho accounts directly, allowing seamless data flow between platforms.
This integration automates lead management by pulling Zoho data into NeoDove, enhancing lead tracking and organization.
The DoubleTick & Wati integration enables NeoDove to capture WhatsApp messages as leads as soon as a new message is received, saving time and reducing manual data entry.
NeoDove now includes a built-in Dialpad, allowing agents to initiate calls without needing to create a lead first.
This feature supports various telephony options, including personal SIM, PSTN, and VOIP. After the call, agents can decide to add the contact as a lead if needed.
Users can now move leads between campaigns across the Admin Portal, Agent App, and Workflows.
This flexible feature includes options to assign users, update lead stages & tags, and automate lead management.
Filters (for user, date, and campaign) are now available on the mobile app, with the filter settings persisting across login sessions for consistent reporting.
Admins will receive notifications when VAS services are nearing expiration, helping ensure timely renewals and uninterrupted service.
A new permission setting controls access to a lead’s history across campaigns, providing more privacy and data security.
A new module has been added to manage subscription plans directly within NeoDove, allowing admins to make direct payments for their plans, upgrade or downgrade plans, raise invoices, and access information about VAS.
Terminology in the Cloud Telephony section has been updated to align with common industry terms, making it easier for teams to communicate with customers.
“AI Assignment” is now called “On-Demand Assignment” with updated UI elements to guide users.
