November 2024

NeoDove came up with the following updates in the month of November

Zoho Integration

NeoDove users can now integrate their Zoho accounts directly, allowing seamless data flow between platforms.

This integration automates lead management by pulling Zoho data into NeoDove, enhancing lead tracking and organization.

DoubleTick & Wati Integration

The DoubleTick & Wati integration enables NeoDove to capture WhatsApp messages as leads as soon as a new message is received, saving time and reducing manual data entry.

Dialpad

NeoDove now includes a built-in Dialpad, allowing agents to initiate calls without needing to create a lead first.

This feature supports various telephony options, including personal SIM, PSTN, and VOIP. After the call, agents can decide to add the contact as a lead if needed.

Move Lead Journey

Users can now move leads between campaigns across the Admin Portal, Agent App, and Workflows.

This flexible feature includes options to assign users, update lead stages & tags, and automate lead management.

Mobile App - Admin Reports + Trends

Filters (for user, date, and campaign) are now available on the mobile app, with the filter settings persisting across login sessions for consistent reporting.

Renewal Awareness Phase 2 for VAS Services

Admins will receive notifications when VAS services are nearing expiration, helping ensure timely renewals and uninterrupted service.

Permission Update: View Lead's History Across Campaigns

A new permission setting controls access to a lead’s history across campaigns, providing more privacy and data security.

Pricing Plans Management Module

A new module has been added to manage subscription plans directly within NeoDove, allowing admins to make direct payments for their plans, upgrade or downgrade plans, raise invoices, and access information about VAS.

Updated Cloud Telephony Terminology

Terminology in the Cloud Telephony section has been updated to align with common industry terms, making it easier for teams to communicate with customers.

AI Assignment Renaming

“AI Assignment” is now called “On-Demand Assignment” with updated UI elements to guide users.