# Not Connected

{% hint style="success" %}
If the call was not connected, click the "**Not Connected**" button.
{% endhint %}

### Select a reason from the available default options for a call that wasn't connected:

***

1. Did not pick
2. Busy in another call
3. User disconnected the call
4. Switch off
5. Out of Coverage Area / Network issue
6. Call not connected / call not be completed
7. Other reason
8. Incorrect / Invalid Number
9. Incoming calls not available
10. Number not in use / does not exists / out of service

<figure><img src="https://2103666731-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MJasmeOMeAJhTVh0M75%2Fuploads%2Fnib2pwkvQ4SsEz7inSf0%2FNot%20Connected%20User%20Portal.png?alt=media&#x26;token=faf3c300-993d-41d5-aaef-4c4c49a72add" alt=""><figcaption></figcaption></figure>

* After selecting the reason, you will find a few more options below for choosing the **follow-up** date and the **two optional** choices, which can be selected if needed i.e., ‘**Re-assign this lead to other user**’ and ‘**Copy lead to other campaign**’.
* After choosing and selecting all the options, click on "**Submit**" to dispose of the lead.

<figure><img src="https://2103666731-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MJasmeOMeAJhTVh0M75%2Fuploads%2F3vQL9PK3PM8XQLktCVNM%2FNot%20Connected%20Call%20Dispose.png?alt=media&#x26;token=821425fb-14a7-4cb2-bdf9-f3d25b322d49" alt=""><figcaption></figcaption></figure>

{% hint style="success" %}
**Note:** For '**Not Connected'** leads, if you wish to make the follow-up option **mandatory**, go to the Admin Portal and access the **Settings** option from the extreme left bottom of the screen. Enable the option called "**Follow-ups to be mandatory for Not Connected Leads**" accordingly.
{% endhint %}