> For the complete documentation index, see [llms.txt](https://docs.neodove.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.neodove.com/neodove-web-application/dispose-lead/not-connected.md).

# Not Connected

{% hint style="success" %}
If the call was not connected, click the "**Not Connected**" button.
{% endhint %}

### Select a reason from the available default options for a call that wasn't connected:

***

1. Did not pick
2. Busy in another call
3. User disconnected the call
4. Switch off
5. Out of Coverage Area / Network issue
6. Call not connected / call not be completed
7. Other reason
8. Incorrect / Invalid Number
9. Incoming calls not available
10. Number not in use / does not exists / out of service

<figure><img src="/files/NPIdek3cQwiihdKaavmE" alt=""><figcaption></figcaption></figure>

* After selecting the reason, you will find a few more options below for choosing the **follow-up** date and the **two optional** choices, which can be selected if needed i.e., ‘**Re-assign this lead to other user**’ and ‘**Copy lead to other campaign**’.
* After choosing and selecting all the options, click on "**Submit**" to dispose of the lead.

<figure><img src="/files/ThIq3wyc9JCLLJ86nfRN" alt=""><figcaption></figcaption></figure>

{% hint style="success" %}
**Note:** For '**Not Connected'** leads, if you wish to make the follow-up option **mandatory**, go to the Admin Portal and access the **Settings** option from the extreme left bottom of the screen. Enable the option called "**Follow-ups to be mandatory for Not Connected Leads**" accordingly.
{% endhint %}


---

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