> For the complete documentation index, see [llms.txt](https://docs.neodove.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.neodove.com/admin-portal/marketplace-ivr/ivr-services/basic-differences.md).

# Basic Differences (PSTN & SoftPhone)

### The basic differences between PSTN & VOIP are:

***

1. PSTN is the **sim-based** calling but VOIP is the **internet-based** calling.
2. PSTN supports only **domestic calls** whereas VOIP supports **both** domestic and international calls.
3. **Multiple DIDs** can not be accommodated in PSTN for outbound calls but in VOIP, multiple DIDs can be accommodated for **outbound calls**.
4. **Call Barging** is possible in both mediums.
5. **Call Transferring** and **Conferencing** are possible in VOIP but not in PSTN.

***

{% hint style="success" %}
Both types of **IVR** (PSTN and VOIP) are good at doing what they're supposed to do. They serve the **basic purpose** well. However, when it comes to more **advanced features**, they have some differences. 
{% endhint %}

The choice between them depends on what the **client needs**. Clients should choose the one that **fits** their requirements better for their **subscription**.


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