FAQs

Here are some FAQs on the reports section of NeoDove.

1. What types of reports are available in NeoDove?

   • NeoDove offers various types of reports, including user call reports, user login reports, pending follow-up reports, campaign progress reports, lead summary reports, log reports and many more. Each report provides insights into different aspects of your sales and marketing activities.

2. How do I access reports in NeoDove?

   • To access reports in NeoDove, navigate to the "Reports" section from the dashboard menu. From there, you can select the type of report you want to view and customize the parameters to generate specific insights.

3. Can I customize reports to fit my specific requirements?

   • Yes, NeoDove allows you to customize reports by adjusting parameters such as date range, user activity, campaign filters, and more. You can tailor reports to focus on specific metrics or performance indicators relevant to your business goals.

4. What insights can I gain from call reports?

   • Call reports in NeoDove provide insights into call activity, including the number of calls made, duration of calls, call outcomes and caller details. These insights help you track calling performance and identify areas for improvement.

5. How do lead reports help in tracking lead progress?

   • Lead reports in NeoDove track the progress of leads through the sales pipeline, including lead sources, stages, conversion rates, and follow-up activities. By analyzing lead reports, you can identify trends, prioritize leads, and optimize your sales strategies.

6. What metrics are included in user activity reports?

   • User activity reports in NeoDove track the performance of individual users or agents, including call activity, lead interactions, follow-up tasks, and overall productivity. These reports help managers assess user performance, identify top performers, and provide targeted coaching or support.

7. Can I export reports from NeoDove for further analysis?

   • Yes, NeoDove allows you to export reports in CSV format for further analysis or sharing with stakeholders. Exported reports can be used for deeper insights, presentations, or documentation purposes.

Note: These FAQs should help you understand the capabilities and benefits of the reports section in NeoDove. If you have any specific questions or need further assistance, feel free to reach out to our support team.