# Not Connected

{% hint style="success" %}
If the call was not connected, click the "**Not Connected**" button. 
{% endhint %}

### Select a reason from the available default options for a call that wasn't connected:

***

1. Did not pick
2. Busy in another call
3. User disconnected the call
4. Switch off
5. Out of Coverage Area / Network issue
6. Call not connected / call not be completed
7. Other reason
8. Incorrect / Invalid Number
9. Incoming calls not available
10. Number not in use / does not exists / out of service

![](https://lh7-us.googleusercontent.com/xND8YgPmG8hVY7w7QlCKINMiLU35bhM2Hy0AtbCAHOs2zgV08rW6cb-I7w8n906RGrhK-yALSJwez7001xA-IZZ68zetepvHMUmy6vVLb6R2tc6Gc-4AdMAPy6wnsBgO-8LRLhw3NVDmaW96U460qHY)

* After selecting the reason, you will find the same options below for choosing the follow-up date and the two optional choices, which can be selected if needed i.e., **‘Re-assign this lead to other user’** and **‘Copy lead to other campaign’** and even for not connected leads you can send sms, WhatsApp and email too.
* After choosing and selecting all the options, click on **"Submit"** to dispose of the lead.

![](https://lh7-us.googleusercontent.com/eydKs9Zf78WqioycVfh9nmGzTpt2GgAEpINWZPYezjPZvPTsQ08fl4dyFExLrK22hyyhEyPfbTq5YYIRGQRmBRqK2dViGWR_kIhKw9bNFwyTaLrlE_et4yypBs8OFxft_lmzdbEBCNsCwFp9hmdtNaM)

{% hint style="success" %}
**Note:** For not connected leads, if you wish to make the **follow-up option mandatory**, go to the Admin Portal and access the **Settings** option from the extreme left bottom of the screen. Enable the option called "**Follow-ups to be mandatory for Not Connected Leads**" accordingly.
{% endhint %}


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