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How to Reset a User Account Password?

In case a user forgets the password for their NeoDove account, the organization's admin holds the authority to initiate a password reset for that user's account.
This functionality ensures that Users can regain access to their accounts with the assistance of the admin, promoting a secure and user-friendly experience within the NeoDove platform.

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Steps


  1. 1.
    Log in to your NeoDove account (https://connect.neodove.com/)
  2. 2.
    Go to the Manage Users section, from the Menu Bar present on the top-right-hand area of your screen.
  1. 3.
    By default, a list of all the Users is visible.
  2. 4.
    In this list, under the heading "Action", you will find a Menu Icon (3 vertical dots) against every User’s Name.
  3. 5.
    Click on this Menu Icon present against the User you want to Change the Password for.
  4. 6.
    A drop-down "Menu Bar" will appear.
  5. 7.
    Click on the "Change Password" option in the "Menu Bar".
  1. 8.
    An "Update Password" bar will appear.
  2. 9.
    Create a New password for the User.
  3. 10.
    Now, click on the "Update button" to get the New Password updated.